Refund policy
At Bright Buggy, we want you to shop with confidence. If you’re not satisfied with your purchase, we offer a 30-day return policy from the date of delivery.
Policy Overview
- Return Period: 30 days from delivery date
- Refund Processing Time: 10 business days from receipt
- Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.
- Restocking fee: No resctocking fee
Return Eligibility
To be eligible for a return, your item must:
- Be unused and in original condition
- Include all original packaging and accessories
- Be accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Our support team will review your request and provide return instructions, including the correct return address.
Important:
- Do not send items back without contacting us first
- Returns sent without prior approval will not be accepted
Return Process
Once your return is approved:
- You will receive detailed instructions on how to return your item
- Return shipping details will be shared via email
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of delivery so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns for:
- Personal care items (for hygiene reasons)
- Customized or personalized products
- Gift cards
If you’re unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.
Refunds
Once your return is received and inspected:
- You will be notified of approval status
- Approved refunds are processed to your original payment method within 10 business days
Please note that processing times may vary depending on your bank or payment provider.
If you have not received your refund within 10 business days after approval, please contact us at:
Bright Buggy
support@brightbuggy.com
110 Coliseum Crossing, Hampton, VA, 23666, United States
+1 757-906-8007